NovaCloud-Hosting - Notice history

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FFM1 IP-Transit - Operational

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Apr 2025
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Notice history

Jun 2025

No notices reported this month

May 2025

Network Migration: IP-Transit FRA1 -> FFM1
  • Completed
    01 June, 2025 at 1:22 AM
    Completed
    01 June, 2025 at 1:22 AM

    Maintenance has completed successfully.

    Since everything has been running for over 15 hours, the maintenance is considered complete. If you register any problems, please open a ticket.

  • Update
    31 May, 2025 at 10:16 AM
    In progress
    31 May, 2025 at 10:16 AM

    Our IPv6 Endpoint is also working since 12:16 finally, there was some error with the prefix. we will apply last optimizations to the automation during the day.

  • Update
    31 May, 2025 at 12:30 AM
    In progress
    31 May, 2025 at 12:30 AM

    other Updates:

    • Announcement of some prefixes did not pass, fixed since 00:18

    • IPv6 NDP Issues due to Large Amount of IPs and broken local-link, fixed since ~02:25

    • Wireguard fixed

  • Update
    30 May, 2025 at 9:46 PM
    In progress
    30 May, 2025 at 9:46 PM

    Most prefixes are back since 23:46.

  • In progress
    30 May, 2025 at 8:45 PM
    In progress
    30 May, 2025 at 8:45 PM
    Maintenance is now in progress
  • Planned
    30 May, 2025 at 8:45 PM
    Planned
    30 May, 2025 at 8:45 PM

    As all IP-Transit customers have already received an e-mail about, we will completely migrate our IP-Transit FRA1 infrastructure to a new Location FFM1 and new Routers. Details are in that e-mail.

    Please note that there may be several shorter and longer outages during this period. However, we do not expect any major downtimes.

    After the planned disannounce of all prefixes at 23:00 we will announce all prefixes at the new location in a timely manner.

    After that, once a connection has been established for the first time, no further outages are to be expected until the end of the maintenance window.

    As soon as the announcements at the new location have been started, we will post it here.

    It can take up to 24 hours for all routers out there to accept the new routes, but in most cases this will be much shorter, like some minutes to 1 hour (depends on your ISP and their Upstreams).

    All precautions have been taken on the upstream side so that the filters allow the new announcements immediately.

    If you think that something is not working as it should after the changeover, please do not hesitate to open a ticket.

Customer Dashboard maintenance - investigating backend issue
  • Completed
    29 May, 2025 at 9:05 PM
    Completed
    29 May, 2025 at 9:05 PM
    Maintenance has completed successfully
  • In progress
    29 May, 2025 at 8:05 PM
    In progress
    29 May, 2025 at 8:05 PM
    Maintenance is now in progress
  • Planned
    29 May, 2025 at 8:05 PM
    Planned
    29 May, 2025 at 8:05 PM

    We are performing an urgent maintenance to investigate an issue with the backend of the system, causing some small issues which need to be fixed.

IP-Transit FRA1 Outage
  • Resolved
    Resolved

    This incident has been resolved.


    We are sorry for the short outage. the interruption and possible packetloss before is due to currently limited capacities, attacks and the associated higher susceptibility to errors, which will soon be corrected see other maintenance window. We do not expect any further major outages.

  • Monitoring
    Monitoring

    We restored the network and currently monitoring it deeper.

  • Investigating
    Investigating
    We are currently investigating this incident.
Root-Server High-End (AMD Ryzen) Migration
  • Completed
    15 May, 2025 at 2:21 AM
    Completed
    15 May, 2025 at 2:21 AM

    The maintenance was successfully completed last evening.

    Some VPS had to be rebooted to apply some changes to the network configuration, but all IP-addresses are still the same.

    IPv6 was not reachable for a few hours, but the issue was solved after finishing the migration work.

    We appreciate your continous trust in NovaCloud-Hosting

  • In progress
    14 May, 2025 at 9:00 AM
    In progress
    14 May, 2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    14 May, 2025 at 9:00 AM
    Planned
    14 May, 2025 at 9:00 AM

    All AMD Ryzen Root-Servers currently running on Ryzen 9 7900 CPUs will be migrated to upgraded systems featuring Ryzen 9 7950X3D, 9900X, or 7900X CPUs. Systems with the 7900X will be further upgraded to 9900X in the coming weeks. This upgrade will improve overall performance.

    Pricing remains unchanged — there will be no increase for existing servers.

    Migration Details:

    • IP-Addresses will stay the same

    • The migration will be performed live, without planned downtimes.

    • Network disruption of a few seconds up to 5 minutes may occur.

    • A server reboot may be required (completed within a few minutes).

    The new infrastructure has been thoroughly tested to ensure stability and minimal disruption.

    If any issues arise after the migration, please open a support ticket.

IP-Transit outage
  • Resolved
    Resolved

    This incident has been resolved. A statement will follow later this day.

  • Investigating
    Investigating
    We are currently investigating this incident.

Apr 2025

RYZEN-02-Game-Host outage
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The hostsystem is currently offline. The issue should be solved in a few minutes.

Root-Server management outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Users are currently experiencing errors in our Dashboard for the Root-Server management. The issue is caused by a dependency runnin on the Intel Xeon Hostsystem which is currently undergoing maintenance work.

    No servers are unavailable, only the management or Root-Servers is currently not possible.

XEON-01-VHOST Maintenance
  • Completed
    28 April, 2025 at 10:38 PM
    Completed
    28 April, 2025 at 10:38 PM

    We have successfully changed to a reliable and fast Storage-Layout.

    You can now enjoy high performance as usual.

  • Update
    17 April, 2025 at 12:00 PM
    In progress
    17 April, 2025 at 12:00 PM

    We are planning to further investigate the outage from this morning https://novacloud.instatus.com/cm9e4e72j00gp3g2rnkezwo0b

    In order to prevent data-loss, all servers will be stopped while this maintenance is conducted.

  • In progress
    16 April, 2025 at 6:05 PM
    In progress
    16 April, 2025 at 6:05 PM

    We are going to migrate all servers onto another hostsystem which we've deployed today. Thanks to the new hostsystem being an Intel Xeon with enough ressources, it won't be necessary to stop any servers. Therefore, we don't expect any significant outages caused by the maintenance. There may be a reboot of the servers, which shouldn't last longer than a few minutes.

  • Planned
    16 April, 2025 at 12:00 PM
    Planned
    16 April, 2025 at 12:00 PM

    The issue doesn't seem to be solved permanently and occurs from time to time, causing downtimes.

    We are planning a maintenance for 17.04.2025, where all VMs will be migrated onto another hostsystem temporarily in order to reconfigure the Storage layout of the Intel Xeon HDD Pool.

    All affected customers with Storage Servers will be awarded 5 days of runtime and all customers with Intel Xeon servers 2 days of runtime. Please open a ticket after the maintenance has finished in order to receive the compensation. All tickets opened before the maintenance has finished will be put on hold and processed once we have finished the migration.

    We are extremely sorry for the inconvenience caused by these incidents and hope you can keep your trust in us after we've finished this maintenance, which will solve the problems permanently in order to deliver the quality and reliability we always strive to achieve.

XEON-01-VHOST HDD-Pool inaccessible
  • Resolved
    Resolved

    We have completed the maintenance and resolved the issue with a more reliable Storage-Layout.

    The setup is tested to ensure that this issue won't occur in the future. Thanks for your understanding.

    All affected customers (XEON Root-Servers + Standard Game-Servers + Storage Root-Servers) can open a ticket to request a free service extension of 5 days.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have made some changes and are currently rebooting the hostsystem in order to apply the changes.

    Additionally, the NVMe cache will be disabled to test whether this issue is caused by the caching method we are currently using.

  • Investigating
    Investigating

    Any IO operations on the HDD pool are not possible again. We are currently investigating the issue and trying to get the HDD pool operational.

  • Monitoring
    Monitoring

    A routine Raid-Check resulted in a bug which locked up read/write operations.

    We have managed to restore normal operation, but with degraded speed of the HDD-Pool in order to prevent another issue. As soon as we have found a solution, full speed will be restored.

    MAINTENANCE: https://novacloud.instatus.com/cm9e9zh6o00nl79u2h3ibnqhn

  • Investigating
    Investigating

    Some servers cannot be started and the Disk-IO of the HDD-pool is very low. We are currently investigating the cause for this issue.

Degraded Performance / Packetloss IP-Transit FRA1
  • Resolved
    Resolved

    This case is hereby closed.

    Although no further measures have been taken to prevent this from happening again, this will be dealt with and fixed at the latest with the next major update we are currently working on, if possible.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

    We have narrowed down the problem and reduced it to the details. Further details are being clarified in the background, the load is back to normal and everything is running smoothly. We apologize for the circumstances and strive to prevent this from happening again.

  • Update
    Update

    We were able to narrow down the problem further by suspending a customer, but the exact cause is not yet clear and is now being analyzed while the network is more stable.

  • Investigating
    Investigating
    We are currently investigating this incident.

Apr 2025 to Jun 2025

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