NovaCloud-Hosting - Notice history

This incident has been resolved. If you are still experiencing issues, please contact our support.

A defective NVMe SSD has caused IO errors on write operations. We have installed a replacement NVMe and are resyncing the RAID, which may result in lower performance for the next 8 hours.

Since there were no clear signs of a faulty NVMe SSD, we assumed an issue with the PCIE Slot or Mainboard, which was not the case. We apologize for the inconvenience caused by this incident.

A technician is currently investigating the hardware-issue on-site.

Premium VPS are experiencing IO write errors due to what seems to be a defective PCIE slot. Our team is currently investigating the issue.

We have rebooted the hostsystem and are currently verifying whether the issue is resolved. All VPS are started up.

We have replaced multiple memory modules and affected VPS are starting up.

We have found yet another defective RAM module. We are conducting an emergency maintenace in order to physically try swapping the affected memory modules. If that doesn't resolve the issue, we may have to consider replacing the CPU or Mainboard.

All IP-Transit and High-End VPS DE services are currently fully reachable.

We are in contact to our infrastructure provider at the FFM2 location to find a solution for our Dedicated Server and Standard VPS DE customers. If you have a Standard VPS DE, you can contact our team at support@novacloud-hosting.com

PletX seems to be blocking GRE packets from multiple source IPs. If you experience any issues with your IP-Transit services, please send us a ticket to support@novacloud-hosting.com, so we can gather more information.

We are currently waiting for a solution from our Upstream's NOC.

High-End VPS DE are also partially affected.

All GRE, GRETAP and VXLAN Tunnels are now reachable again. Our team is still working on restoring Wireguard Tunnel connectivity.

The issue was caused by false filtering of PletX, which dropped TCP connections.

IP-Transit and High-End VPS DE are now online. Regarding Dedicated Servers and Standard VPS DE, we are currently waiting for a resolution from our infrastructure provider at the NTT-FRA1 datacenter.

Some customers are still reporting issues with TCP connections or Tunnels not working.

Since we currently don't have an ETA for until FFM2 is normally available again, we are currently working on restoring the IP-Transit services at another location.

This incident has been resolved. We will conduct a maintenance to replace the defective RAM module.

We have identified a defective RAM module in the affected host system. This caused the system to crash, as the number of memory errors exceeded what ECC could reliably correct.

We are currently restarting the host system to bring all affected VPS back online. During the boot process, the system will automatically disable the faulty memory module to prevent further instability while a permanent hardware replacement is arranged.

We apologize for the inconvenience and will provide further updates as necessary.

We implemented a fix and affected VPS are currently being started.

Due to an issue with the hardware raid controller, a reboot was necessary to restore normal operation of the HDD Storage. Since all VPS were already actively being affected by this issue, our team has decided to continue with an unannounced reboot to restore normal operation.