NovaCloud-Hosting - Notice history

All systems operational

Website - Operational

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Sep 2026 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2026
Oct 2026
Nov 2026

Dashboard - Operational

100.0% uptime
Sep 2026 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2026
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Operational

Game-Panel - Operational

100.0% uptime
Sep 2026 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2026
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Dedicated-Server EYG1 - Operational

Operational

Dedicated-Server NBG1 - Operational

Notice history

View current status

Nov 2026

NOV13
Dashboard maintenance
CompletedMaintenance24 hours
  • Completed 14 November, 2026 at 1:00 AMUTC
    Maintenance has completed successfully
  • In progress 13 November, 2026 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned 13 November, 2026 at 12:31 AMUTC

    We are installing updates on multiple systems.

    • Customer Dashboard: Updating to a newer version with bug fixes

    • Game-Panel: Migrating to new software for improved performance and new features

    Since the Customer Dashboard is currently not reachable, therefore please reach out to support@novacloud-hosting.com for support requests.

Oct 2026

OCT28
Scheduled IP Router Maintenance — FFM2
CompletedMaintenance19 hours 11 minutes
  • In progress 29 October, 2026 at 3:10 PMUTC

    Load has been switched back to the primary routers. The changes are applied and we are seeing the expected improvement without any issues. In case you encounter any issues, please create a ticket in the dashboard or contact us at support@novacloud-hosting.com

    We are currently monitoring the situation and will set the maintenance to completed after we have verified everything runs stable for multiple hours.

  • Completed 29 October, 2026 at 4:11 AMUTC
    Maintenance has completed successfully
  • In progress 28 October, 2026 at 8:00 PMUTC

    Maintenance is now in progress

  • Planned 27 October, 2026 at 6:07 PMUTC

    We will perform maintenance on our IP routers at FFM2 to update the main routers’ software and optimize their configuration. These changes are intended to improve performance and reduce the impact of traffic peaks on latency.

    Traffic will temporarily be moved to an alternative router during the maintenance. Please expect brief interruptions ranging from a few seconds to a few minutes, along with possible increases in latency. Existing connections may reset when traffic is switched to the backup router and again when it is moved back.

    The planned software and configuration changes have undergone extensive testing over the past several weeks to minimize disruption.

    Thank you for your understanding.

XEON-02-VHOST outage
ResolvedMajor outage2 hours 56 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    The hostsystem is starting up and all VPS should be reachable within 20 minutes. Else please create a ticket on our dashboard.

  • IdentifiedUTC

    The hostsystem experienced an outage due to a kernel bug. We are currently investigating the issue.

  • InvestigatingUTC
    We are currently investigating this incident.
OCT21
Maintenance of Dashboard, Game-Panel and Dedicated Server management
CompletedMaintenance10 hours
  • Completed 21 October, 2026 at 4:00 PMUTC
    Maintenance has completed successfully
  • Update 21 October, 2026 at 2:12 PMUTC

    Dashboard is reachable again

  • Update 21 October, 2026 at 7:41 AMUTC

    We are currently awaiting a critical PHP update required to safely continue operation of affected systems. Our Dashboard will remain offline until the update has been applied and verified.

    Thank you for your patience and understanding. We will bring the affected systems back online as soon as it is safe to do so.

    You may see 502 or forbidden errors on our sites. This is expected. Your actual services are unaffected and continue to run.

    If you require assistance, you can contact support@novacloud-hosting.com.

  • In progress 21 October, 2026 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned 20 October, 2026 at 11:48 PMUTC
    We are planning for a scheduled maintenance during that time.
OCT15
Emergency Maintenance for CVE-2026-99999
CompletedMaintenance3 hours 34 minutes
  • Completed 16 October, 2026 at 12:19 AMUTC
    Maintenance has completed successfully.
  • In progress 15 October, 2026 at 11:54 PMUTC

    Due to some compliations caused by the maintenance, we have to shutdown all VPS on XEON-03-VHOST in order to resolve the problem.

  • Completed 15 October, 2026 at 10:30 PMUTC

    Maintenance has completed successfully.

  • In progress 15 October, 2026 at 8:45 PMUTC

    Maintenance in progress

  • Planned 15 October, 2026 at 8:14 PMUTC

    Scheduled time: 15 October 2026, 22:45 (UTC+2)

    To address CVE-2026-99999, we have scheduled emergency maintenance on selected hypervisor and game server nodes in both of our locations at short notice.

    This maintenance is necessary to apply the required security mitigation and reboot the affected systems.

    Expected impact:

    Affected services may experience a short downtime due to host reboots. The following services may be affected:

    • Standard VPS (NL + de)

    • Premium VPS (NL only)

    • High-End VPS (NL only)

    • Storage VPS

    • Storage-Box

    • Game-Servers

    • Webspaces

    • Discord Bot instances

    The estimated outage per affected VPS is approximately 10–30 minutes within the maintenance window.

    All other services remain unaffected

    No action is required on your side.

    We understand that short-notice maintenance can be inconvenient and sincerely appreciate your understanding as we carry out this work to ensure the continued security and stability of our infrastructure.



FFM2 network outage
Resolved40 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    An unexpected network outage has occurred following scheduled maintenance. Our team is actively working to restore connectivity as quickly as possible.

    We apologize for the disruption and appreciate your patience.

  • InvestigatingUTC

Sep 2026

SEP9
IP-Tunnel traffic rerouting
CompletedMaintenance2 hours
  • Completed 09 September, 2026 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progress 09 September, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned 08 September, 2026 at 7:08 AMUTC

    We will reroute all IP-Tunnel Traffic via our location in Frankfurt am Main in order to reduce the latency for our customers. The maintenance is estimated to take around 30 minutes, where you may experience brief connectivity disruptions.

    Affected services:

    High-End DE VPS (NL is excluded from maintenance)

    IP-Tunnel services

SEP7
VHOST-EPYC01 Mainboard replacement
CompletedMaintenance6 hours
  • Completed 07 September, 2026 at 3:50 PMUTC
    Maintenance has completed successfully
  • In progress 07 September, 2026 at 12:32 PMUTC

    Due to a problem with the OS, which prevents the hostsystem from starting normally. Our team is currently working on completing the maintenance.

  • Planned 07 September, 2026 at 9:50 AMUTC

    Due to the repeated outages caused by hardware problems, we will replace the mainboard of the affected server.

    Unfortunately, we need to carry out this maintenance on short notice, since we want to prevent further outages in the future.

    ETA: 1-2 hours

  • In progress 07 September, 2026 at 9:50 AMUTC
    Maintenance is now in progress

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