NovaCloud-Hosting - Notice history

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Notice history

May 2026

EYG1 Partial Power maintenance
  • Completed
    29 May, 2026 at 6:15 AMUTC
    Completed
    29 May, 2026 at 6:15 AMUTC
    Maintenance has completed successfully
  • Planned
    29 May, 2026 at 5:30 AMUTC
    Planned
    29 May, 2026 at 5:30 AMUTC

    On Friday, 29 May 2026, starting at 07:30 AM (CEST), the datacenter will perform maintenance work on the power infrastructure to further improve resilience and ensure uninterrupted power availability in the event of a utility power outage.

    Most systems are connected to redundant power feeds and will not be affected. However, a limited number of servers require a restart during this maintenance because they are equipped with a single power supply and therefore cannot be connected to both power feeds simultaneously.

    The maintenance window is scheduled for a maximum duration of 45 minutes.

    A few minutes before the maintenance begins, we will perform a graceful shutdown of the affected servers and start them again once the work has been completed.

    The following dedicated servers are affected:

    • s200

    • s211

    • s249

    • s541

    • s628

    We apologize for any inconvenience this may cause and appreciate your understanding.

EYG1 Partial Power maintenance
  • Completed
    28 May, 2026 at 6:15 AMUTC
    Completed
    28 May, 2026 at 6:15 AMUTC
    Maintenance has completed successfully
  • In progress
    28 May, 2026 at 5:30 AMUTC
    In progress
    28 May, 2026 at 5:30 AMUTC
    Maintenance is now in progress
  • Planned
    28 May, 2026 at 5:30 AMUTC
    Planned
    28 May, 2026 at 5:30 AMUTC

    On Thursday, 28 May 2026, starting at 07:30 AM (CEST), the datacenter will perform maintenance work on the power infrastructure to further improve resilience and ensure uninterrupted power availability in the event of a utility power outage.

    Most systems are connected to redundant power feeds and will not be affected. However, a limited number of servers require a restart during this maintenance because they are equipped with a single power supply and therefore cannot be connected to both power feeds simultaneously.

    The maintenance window is scheduled for a maximum duration of 45 minutes.

    A few minutes before the maintenance begins, we will perform a graceful shutdown of the affected servers and start them again once the work has been completed.

    The following dedicated servers are affected:

    • s544

    • s553

    In addition, the following virtualization hosts are affected:

    • RYZEN-01-VHOST-EYG1

    • RYZEN-03-VHOST-EYG1

    • RYZEN-05-VHOST-EYG1

    Virtual machines hosted on these nodes will be unavailable for the duration of the maintenance window and will automatically start again once the host systems are back online.

    We apologize for any inconvenience this may cause and appreciate your understanding.

FFM2 network outage
  • Resolved
    UTC
    Resolved

    A hardware defect on our upstream provider's core router caused a temporary outage at our FFM2 location. Due to a hard failure, a graceful switchover to the standby routing engine was not possible.

    A full reboot of the system was required, taking approximately 10 to 15 minutes. Following the startup, all BGP sessions successfully recovered. The location is now fully stable, and traffic has returned to normal. We sincerely apologize for the disruption.

  • Monitoring
    UTC
    Monitoring

    We are seeing the network recovering. BGP Sessions are up again and network traffic is returning to normal levels. We have not received an official confirmation from our upstream yet.

  • Identified
    UTC
    Identified

    Our Upstream has confirmed an outage of their network equipment of the NTT FRA1 site. A technician has been dispatched.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

EYG1 Partial Power maintenance
  • Completed
    22 May, 2026 at 5:46 AMUTC
    Completed
    22 May, 2026 at 5:46 AMUTC
    Maintenance has completed successfully.
  • In progress
    22 May, 2026 at 5:45 AMUTC
    In progress
    22 May, 2026 at 5:45 AMUTC
    Maintenance is now in progress
  • Planned
    22 May, 2026 at 5:45 AMUTC
    Planned
    22 May, 2026 at 5:45 AMUTC

    On Friday, 22 May 2026, starting at 07:45 AM (CEST), the datacenter will perform maintenance work on the power infrastructure to further improve resilience and ensure uninterrupted power availability in the event of a utility power outage.

    Most systems are connected to redundant power feeds and will not be affected. However, a limited number of servers require a restart during this maintenance because they are equipped with a single power supply and therefore cannot be connected to both power feeds simultaneously.

    The maintenance window is scheduled for a maximum duration of 30 minutes.

    A few minutes before the maintenance begins, we will perform a graceful shutdown of the affected servers and start them again once the work has been completed.

    The following dedicated servers are affected:

    • s544

    • s553

    In addition, the following virtualization hosts are affected:

    • RYZEN-07-VHOST-EYG1

    • RYZEN-08-VHOST-EYG1

    Virtual machines hosted on these nodes will be unavailable for the duration of the maintenance window and will automatically start again once the host systems are back online.

    We apologize for any inconvenience this may cause and appreciate your understanding.

Network outage FFM2
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The DDoS Attack is now being Mitigated and network reachability is normal again. We are actively monitoring the situation.

  • Identified
    UTC
    Identified

    Our network has received a DDoS Attack on one of our unprotected subnets. We have taken measures to mitigate the DDoS Attack and are continously working on the issue.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Apr 2026

Planned Network Maintenance on 24.04.2026 at EYG1
  • Completed
    24 April, 2026 at 1:00 AMUTC
    Completed
    24 April, 2026 at 1:00 AMUTC
    Maintenance has completed successfully
  • In progress
    23 April, 2026 at 10:00 PMUTC
    In progress
    23 April, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    23 April, 2026 at 10:00 PMUTC
    Planned
    23 April, 2026 at 10:00 PMUTC

    Scheduled Maintenance – EYG1 Upstream Connectivity

    Our upstream provider at the EYG1 location has announced short-notice maintenance affecting a transport link to Amsterdam. This maintenance is required to improve long-term network stability.

    Time window:
    April 24, 2026, 00:00 – 06:00 (UTC+2, CEST)
    Expected impact duration: ~2–3 hours within this window

    Expected impact:
    During the maintenance, you may experience:

    • Increased latency

    • Packet loss

    • Reduced bandwidth availability

    To mitigate impact, traffic will be partially rerouted via our Frankfurt PoP.

    Background:
    A similar maintenance took place on March 20, 2026. While we understand the inconvenience, these measures are necessary to improve upstream stability.

    We are currently finalizing a new redundant network PoP in Düsseldorf (Digital Realty), including a dedicated dark fiber connection. Once operational (planned for May 2026), this will eliminate the impact of similar upstream maintenance events in the future.

    We apologize for any inconvenience caused and appreciate your understanding.

Multiple Servers at EYG1 location unreachable
  • Postmortem
    UTC
    Postmortem

    On the morning of April 23, a brief utility power failure occurred at the EYG1 data center. One of the Uninterruptible Power Supply (UPS) units failed to engage, causing a total loss of power on one of the power feeds. Servers equipped with only a single Power Supply Unit (PSU) connected to this feed experienced an immediate powerloss. While most systems recovered automatically, the host RYZEN-07-VHOST-EYG1 suffered a secondary hardware issue that required manual intervention.

    Root Cause Analysis

    1. Power Feed Failure: An external power dip was not mitigated by a specific UPS system, leading to a localized blackout on one power feed.

    2. Lack of Redundancy: Impacted Ryzen-based servers utilized non-redundant power configurations. Consequently, the loss of a single feed resulted in an immediate power loss for these machines.

    3. Hardware Damage: The abrupt shutdown triggered a hardware-level fault on host RYZEN-07-VHOST-EYG1, preventing it from rebooting autonomously.

    Incident Timeline

    • 09:33 AM: Monitoring alerts triggered for multiple host systems at EYG1. Investigation initiated.

    • 09:41 AM: Issue identified as a power feed failure. Most affected servers were already successfully restarted and entered monitoring status.

    • 09:56 AM: All systems recovered except for RYZEN-07-VHOST-EYG1. An on-site technician was dispatched to address the hardware failure.

    • 10:11 AM: Hardware repair completed. RYZEN-07-VHOST-EYG1 initiated startup, and all hosted VPS returned to online status shortly thereafter.

  • Resolved
    UTC
    Resolved

    RYZEN-07-VHOST-EYG1 is now starting up. All VPS on it should be online within the next 5 minutes.

  • Identified
    UTC
    Identified

    RYZEN-07-VHOST-EYG1 is currently still unreachable. A technitian has already been informed about this incident.

  • Monitoring
    UTC
    Monitoring

    All affected servers have been started. It seems to be a power-related issue on one of the power feeds, which affected half the servers with non-redundant PSUs. Therefore only AMD Ryzen VPS in Netherlands were partially affected.

    If your server is still unreachable, please create a support ticket so we can address the issue.

  • Investigating
    UTC
    Investigating

    Multiple of our Hostsystems at the EYG1 location are currently unreachable. We are investigating the issue.

EPYC-01-VHOST Memory replacement
  • Completed
    22 April, 2026 at 9:46 AMUTC
    Completed
    22 April, 2026 at 9:46 AMUTC
    Maintenance has completed successfully.
  • Update
    22 April, 2026 at 9:44 AMUTC
    Update
    22 April, 2026 at 9:44 AMUTC

    Defective ram issues is still not resolved we are counting to investigate the issue

  • In progress
    22 April, 2026 at 7:00 AMUTC
    In progress
    22 April, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    22 April, 2026 at 7:00 AMUTC
    Planned
    22 April, 2026 at 7:00 AMUTC

    We are planning for a scheduled maintenance during that time to replace a defective Memory module. The actual maintenance is not planned to take longer than 30 minutes.

XEON-03-VHOST Memory replacement
  • Completed
    10 April, 2026 at 1:45 PMUTC
    Completed
    10 April, 2026 at 1:45 PMUTC
    Maintenance has completed successfully.
  • Update
    10 April, 2026 at 1:14 PMUTC
    Update
    10 April, 2026 at 1:14 PMUTC

    Due to some delays, we had to postpone the maintenance. It will be finished in approximately 30 minutes.

  • In progress
    10 April, 2026 at 8:00 AMUTC
    In progress
    10 April, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    10 April, 2026 at 8:00 AMUTC
    Planned
    10 April, 2026 at 8:00 AMUTC

    We are planning for a scheduled maintenance during that time to replace a defective Memory module. The actual maintenance is not planned to take longer than 30 minutes.

Mar 2026

XEON01-VHOST Outage
  • Resolved
    UTC
    Resolved

    Everything is running stable and as expected. Reverting A system update has fixed a bug, which has caused the issue.

    We are sorry for the inconvenience caused by this incident and the high resolution time.

    Thanks for your understanding and continous trust!

  • Monitoring
    UTC
    Monitoring

    All VPS are active again. We are further monitoring the hostsystem to ensure stable operation.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. All VMs should be starting within the next 15 minutes.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
XEON03-VHOST System reset
  • Resolved
    UTC
    Resolved

    XEON03-VHOST seems to have a defective RAM module, which has caused the system reset as the server automatically disabled the affected RAM module. We will replace it in the coming days, which will require a planned maintenance.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
XEON03-VHOST Powerloss
  • Resolved
    UTC
    Resolved

    All VPS, including Storage-VPS should now be back online. If you still experience issues, please immediately create a ticket on our dashboard and report it to our support team, so we can resolve it quickly.

    We are sorry for any inconvenience caused by this incident.

  • Monitoring
    UTC
    Monitoring

    Most VPS have been started, Storage-VPS on this hostsystem will take around 5-10 minutes until they are reachable again. Thanks for your patience.

  • Identified
    UTC
    Identified

    XEON03-VHOST had temporarily lost power on both power feeds.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

PBS01-EYG1
  • Completed
    19 March, 2026 at 10:49 PMUTC
    Completed
    19 March, 2026 at 10:49 PMUTC

    Due to some issues with the new Server not booting into the OS, our technician had to revert the upgrade and install the drives back to the old server.

    We will announce another maintenance for the start of april, where we will migrate to a new Storage system with twice the amount of HDD capacity and redundant 2x10G Uplinks.

    Thanks for your understanding.

  • In progress
    19 March, 2026 at 5:38 PMUTC
    In progress
    19 March, 2026 at 5:38 PMUTC

    Unfortunately the maintenance is not yet completed due to some difficulties with rebuilding the server.

  • Completed
    19 March, 2026 at 5:00 PMUTC
    Completed
    19 March, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progress
    19 March, 2026 at 2:00 PMUTC
    In progress
    19 March, 2026 at 2:00 PMUTC
    Maintenance is now in progress
  • Planned
    19 March, 2026 at 2:00 PMUTC
    Planned
    19 March, 2026 at 2:00 PMUTC

    PBS01-EYG will undergo a planned hardware upgrade to increase its storage capacity and allow for future scalability.

    Maintenance window:
    The system will be unavailable for approximately 1–2 hours during this process.

    Post-maintenance:
    After the upgrade, a ZFS pool rebalance will be performed. During this phase, users may experience reduced performance until the process is fully completed.
    A more precise ETA for the rebalance will be provided once available.

    We appreciate your understanding.

Mar 2026 to May 2026

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