NovaCloud-Hosting - Notice history

System Under Maintenance

Website - Operational

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Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Dashboard - Operational

100% - uptime
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Aug 2024
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Oct 2024
Operational

Dedicated-Server FRA1 - Operational

Under maintenance

Dedicated-Server EYG1 - Operational

Dedicated-Server Management - Operational

Notice history

Oct 2024

Packetloss
  • Resolved
    Resolved

    Update from the ISP:

    Massive DDoS attacks in the terabit range hit our network three times tonight, causing brief congestion on some interconnects for about 30 seconds each time. Corrective measures have been implemented to drop the attack traffic before it reaches the affected interconnects. Our external bandwidth remained sufficient throughout.

  • Investigating
    Investigating
    We are currently investigating this incident.
  • Identified
    Identified

    DDoS-Filters running full. ISP working on a fix. It only causes issues some times, not always.

Core Router Upgrade
  • Completed
    19 October, 2024 at 4:00 PM
    Completed
    19 October, 2024 at 4:00 PM
    Maintenance has completed successfully
  • In progress
    19 October, 2024 at 8:00 AM
    In progress
    19 October, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    19 October, 2024 at 8:00 AM
    Planned
    19 October, 2024 at 8:00 AM

    We will double the active Juniper MX router's bandwidth at our maincubes FRA01 data center by adding new links between the router and the core switches. During this operation, all links of the device need to be relocated and therefore available bandwidth is reduced temporarily. To avoid effective impact on customers, the work is carried out outside of the prime time. Due to our fully redundant network design, no outage is expected of course. We are announcing this work to be on the safe side in case any problems arise, and keep you posted about the progress of the maintenance.

Outage of Proxy02-FRA1
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The Bladecenter hosting vps, has lost internet connectivity. A technician was immediately heading to the datacenter to investigate the cause. We were able to recover services about 5 minutes ago.

RYZEN-03-VHOST Outage
  • Resolved
    Resolved

    All customers are currently being live-migrated onto our new Hostsystem without any downtime.

  • Monitoring
    Monitoring

    All Root Servers are currently starting up. We are suspecting a faulty Memory stick and will migrate the servers onto our new Hostsystem and investigate the problem to prevent further outages.

  • Identified
    Identified

    The Hostsystem is booting up again and we will investigate the cause for the crash.

  • Investigating
    Investigating
    We are currently investigating this incident.
Dropping Upload Speed on IP Transit Services
  • Completed
    10 October, 2024 at 7:11 PM
    Completed
    10 October, 2024 at 7:11 PM

    The maintenance has been completed and the patch has also been implemented on Router 2 acting as Failback instance.

  • Update
    10 October, 2024 at 7:07 PM
    In progress
    10 October, 2024 at 7:07 PM

    Router 1 is fixed, we will now do the same for Router 2. The load got already migrated to Router 1 aigan.

  • In progress
    10 October, 2024 at 6:59 PM
    In progress
    10 October, 2024 at 6:59 PM

    We will start now and redirect the loads to alternative routes. there will be no interruptions.

  • Planned
    10 October, 2024 at 6:57 PM
    Planned
    10 October, 2024 at 6:57 PM

    We are currently fixing a problem with the upload bandwidth of our IP Transit services.

Sep 2024

Migration of Premium Game-Servers to faster hardware
  • Completed
    01 October, 2024 at 4:00 AM
    Completed
    01 October, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    30 September, 2024 at 6:00 PM
    In progress
    30 September, 2024 at 6:00 PM
    Maintenance is now in progress
  • Planned
    30 September, 2024 at 6:00 PM
    Planned
    30 September, 2024 at 6:00 PM

    Lately we had issues with both uptime and performance. We will migrate the Premium Game-Servers to an i9-9900K Hostsystem, which is dedicated to Game-Servers.

    We hope to solve the issues with this and will try our best to avoind disruptions in the future.

Packetloss of network at FRA1
  • Resolved
    Resolved

    This incident has been resolved. A permanent fix got deployed ~20 mins ago.

  • Monitoring
    Monitoring

    network is back.

  • Investigating
    Investigating

    We are currently experiencing packetloss at our FRA1 location. techicians are already investigating this incident.

XEON-02-Vhost network issues
  • Resolved
    Resolved

    The ISP has restored the connectivity to our Hostsystem.

  • Investigating
    Investigating

    There are problems with our network due to the ISP. We are awaiting a response from them.

DB02 Umzug auf stabilere Netzwerkinfrastruktur
  • Completed
    27 September, 2024 at 1:29 AM
    Completed
    27 September, 2024 at 1:29 AM

    We migrated the Database to a Hostsystem in FRA1. From now on you can expect better stability.

  • Planned
    26 September, 2024 at 4:58 PM
    Planned
    26 September, 2024 at 4:58 PM

    Da es derzeit öfters Unterbrechungen der Netzwerkverbindung gibt, müssen wir DB02 auf ein anderes Hostsystem umziehen.

RYZEN-VHOST Cluster network issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix to the firewall and are currently monitoring the stability.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. We assume that theres a software issue on the Hostsystems.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Due to the software filters or a software issue, it seems that clean traffic is blocked.

  • Investigating
    Investigating
    We are currently investigating this incident.

Aug 2024

No notices reported this month

Aug 2024 to Oct 2024

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