NovaCloud-Hosting - Notice history

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Game-Panel - Operational

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Dedicated-Server Management - Operational

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Dedicated-Server EYG1 - Operational

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Dedicated-Server NBG1 - Operational

FFM2 Datacenter (NTT-FRA1) - Operational

100.0% uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Notice history

View current status

Oct 2024

Packetloss
ResolvedDegraded performance2 hours 23 minutes
  • Resolved
    UTC
    Resolved

    Update from the ISP:

    Massive DDoS attacks in the terabit range hit our network three times tonight, causing brief congestion on some interconnects for about 30 seconds each time. Corrective measures have been implemented to drop the attack traffic before it reaches the affected interconnects. Our external bandwidth remained sufficient throughout.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
  • Identified
    UTC
    Identified

    DDoS-Filters running full. ISP working on a fix. It only causes issues some times, not always.

OCT19
Core Router Upgrade
CompletedMaintenance8 hours
  • Completed
    19 October, 2024 at 4:00 PMUTC
    Completed
    19 October, 2024 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progress
    19 October, 2024 at 8:00 AMUTC
    In progress
    19 October, 2024 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    19 October, 2024 at 8:00 AMUTC
    Planned
    19 October, 2024 at 8:00 AMUTC

    We will double the active Juniper MX router's bandwidth at our maincubes FRA01 data center by adding new links between the router and the core switches. During this operation, all links of the device need to be relocated and therefore available bandwidth is reduced temporarily. To avoid effective impact on customers, the work is carried out outside of the prime time. Due to our fully redundant network design, no outage is expected of course. We are announcing this work to be on the safe side in case any problems arise, and keep you posted about the progress of the maintenance.

Outage of Proxy02-FRA1
Resolved16 hours 50 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The Bladecenter hosting vps, has lost internet connectivity. A technician was immediately heading to the datacenter to investigate the cause. We were able to recover services about 5 minutes ago.

RYZEN-03-VHOST Outage
Resolved2 hours 39 minutes
  • Resolved
    UTC
    Resolved

    All customers are currently being live-migrated onto our new Hostsystem without any downtime.

  • Monitoring
    UTC
    Monitoring

    All Root Servers are currently starting up. We are suspecting a faulty Memory stick and will migrate the servers onto our new Hostsystem and investigate the problem to prevent further outages.

  • Identified
    UTC
    Identified

    The Hostsystem is booting up again and we will investigate the cause for the crash.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
XEON-02-VHOST Uplinkstörung
Resolved34 hours 11 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Wir haben nun die MTU für alle Kunden auf 1400 gestellt, da es ansonsten zu Problemen kommt. Die Server sollten nun auch bereits wieder gestartet sein.

  • Update
    UTC
    Update

    Die Netzwerkstörungen waren auf eine Fehlerhafte MTU zurückzuführen, da dies nicht von unserem provider mit uns kommuniziert wurde. Wir haben einen fix implementiert und müssen einmal alle KVMs neu starten, damit dieser übernommen wird.

  • Update
    UTC
    Update

    The node is rebooted successfully.

  • Identified
    UTC
    Identified

    Da weiterhin Probleme mit XEON-02-VHOST bestehen, starten wir XEON-02-VHOST komplett neu.

  • Monitoring
    UTC
    Monitoring

    Wir sehen verbesserungen mit dem Uplink, haben jedoch noch keine Entwarnung von MyLoc erhalten.

  • Identified
    UTC
    Identified

    Aktuell besteht eine Störung durch den RZ-Anbieter WITT (myLoc). Der Traffik wird bereits über den sekundären Uplink geroutet, welcher jedoch ebenfalls eine Teilstörung durch myLoc erleidet. Aktuell kann es demnach zu Netzwerkausfällen kommen.

Sep 2024

SEP30
Migration of Premium Game-Servers to faster hardware
CompletedMaintenance10 hours
  • Completed
    01 October, 2024 at 4:00 AMUTC
    Completed
    01 October, 2024 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    30 September, 2024 at 6:00 PMUTC
    In progress
    30 September, 2024 at 6:00 PMUTC
    Maintenance is now in progress
  • Planned
    30 September, 2024 at 6:00 PMUTC
    Planned
    30 September, 2024 at 6:00 PMUTC

    Lately we had issues with both uptime and performance. We will migrate the Premium Game-Servers to an i9-9900K Hostsystem, which is dedicated to Game-Servers.

    We hope to solve the issues with this and will try our best to avoind disruptions in the future.

Packetloss of network at FRA1
Resolved2 hours 57 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. A permanent fix got deployed ~20 mins ago.

  • Monitoring
    UTC
    Monitoring

    network is back.

  • Investigating
    UTC
    Investigating

    We are currently experiencing packetloss at our FRA1 location. techicians are already investigating this incident.

XEON-02-Vhost network issues
ResolvedMajor outage44 minutes
  • Resolved
    UTC
    Resolved

    The ISP has restored the connectivity to our Hostsystem.

  • Investigating
    UTC
    Investigating

    There are problems with our network due to the ISP. We are awaiting a response from them.

SEP27
DB02 Umzug auf stabilere Netzwerkinfrastruktur
CompletedMaintenance
  • Completed
    27 September, 2024 at 1:29 AMUTC
    Completed
    27 September, 2024 at 1:29 AMUTC

    We migrated the Database to a Hostsystem in FRA1. From now on you can expect better stability.

  • Planned
    26 September, 2024 at 4:58 PMUTC
    Planned
    26 September, 2024 at 4:58 PMUTC

    Da es derzeit öfters Unterbrechungen der Netzwerkverbindung gibt, müssen wir DB02 auf ein anderes Hostsystem umziehen.

RYZEN-VHOST Cluster network issues
Resolved5 hours 15 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix to the firewall and are currently monitoring the stability.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. We assume that theres a software issue on the Hostsystems.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    Due to the software filters or a software issue, it seems that clean traffic is blocked.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Aug 2024

No notices reported this month

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