NovaCloud-Hosting - Notice history

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Notice history

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Apr 2025

RYZEN-02-Game-Host outage
Resolved5 minutes
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    The hostsystem is currently offline. The issue should be solved in a few minutes.

APR21
Root-Server management outage
ResolvedMaintenance53 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Users are currently experiencing errors in our Dashboard for the Root-Server management. The issue is caused by a dependency runnin on the Intel Xeon Hostsystem which is currently undergoing maintenance work.

    No servers are unavailable, only the management or Root-Servers is currently not possible.

APR16
XEON-01-VHOST Maintenance
CompletedMaintenance298 hours 38 minutes
  • Completed
    28 April, 2025 at 10:38 PMUTC
    Completed
    28 April, 2025 at 10:38 PMUTC

    We have successfully changed to a reliable and fast Storage-Layout.

    You can now enjoy high performance as usual.

  • Update
    17 April, 2025 at 12:00 PMUTC
    Update
    17 April, 2025 at 12:00 PMUTC

    We are planning to further investigate the outage from this morning https://novacloud.instatus.com/cm9e4e72j00gp3g2rnkezwo0b

    In order to prevent data-loss, all servers will be stopped while this maintenance is conducted.

  • In progress
    16 April, 2025 at 6:05 PMUTC
    In progress
    16 April, 2025 at 6:05 PMUTC

    We are going to migrate all servers onto another hostsystem which we've deployed today. Thanks to the new hostsystem being an Intel Xeon with enough ressources, it won't be necessary to stop any servers. Therefore, we don't expect any significant outages caused by the maintenance. There may be a reboot of the servers, which shouldn't last longer than a few minutes.

  • Planned
    16 April, 2025 at 12:00 PMUTC
    Planned
    16 April, 2025 at 12:00 PMUTC

    The issue doesn't seem to be solved permanently and occurs from time to time, causing downtimes.

    We are planning a maintenance for 17.04.2025, where all VMs will be migrated onto another hostsystem temporarily in order to reconfigure the Storage layout of the Intel Xeon HDD Pool.

    All affected customers with Storage Servers will be awarded 5 days of runtime and all customers with Intel Xeon servers 2 days of runtime. Please open a ticket after the maintenance has finished in order to receive the compensation. All tickets opened before the maintenance has finished will be put on hold and processed once we have finished the migration.

    We are extremely sorry for the inconvenience caused by these incidents and hope you can keep your trust in us after we've finished this maintenance, which will solve the problems permanently in order to deliver the quality and reliability we always strive to achieve.

XEON-01-VHOST HDD-Pool inaccessible
ResolvedMajor outage395 hours 21 minutes
  • Resolved
    UTC
    Resolved

    We have completed the maintenance and resolved the issue with a more reliable Storage-Layout.

    The setup is tested to ensure that this issue won't occur in the future. Thanks for your understanding.

    All affected customers (XEON Root-Servers + Standard Game-Servers + Storage Root-Servers) can open a ticket to request a free service extension of 5 days.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We have made some changes and are currently rebooting the hostsystem in order to apply the changes.

    Additionally, the NVMe cache will be disabled to test whether this issue is caused by the caching method we are currently using.

  • Investigating
    UTC
    Investigating

    Any IO operations on the HDD pool are not possible again. We are currently investigating the issue and trying to get the HDD pool operational.

  • Monitoring
    UTC
    Monitoring

    A routine Raid-Check resulted in a bug which locked up read/write operations.

    We have managed to restore normal operation, but with degraded speed of the HDD-Pool in order to prevent another issue. As soon as we have found a solution, full speed will be restored.

    MAINTENANCE: https://novacloud.instatus.com/cm9e9zh6o00nl79u2h3ibnqhn

  • Investigating
    UTC
    Investigating

    Some servers cannot be started and the Disk-IO of the HDD-pool is very low. We are currently investigating the cause for this issue.

Degraded Performance / Packetloss IP-Transit FRA1
ResolvedDegraded performance63 hours 18 minutes
  • Resolved
    UTC
    Resolved

    This case is hereby closed.

    Although no further measures have been taken to prevent this from happening again, this will be dealt with and fixed at the latest with the next major update we are currently working on, if possible.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

    We have narrowed down the problem and reduced it to the details. Further details are being clarified in the background, the load is back to normal and everything is running smoothly. We apologize for the circumstances and strive to prevent this from happening again.

  • Update
    UTC
    Update

    We were able to narrow down the problem further by suspending a customer, but the exact cause is not yet clear and is now being analyzed while the network is more stable.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Mar 2025

RYZEN-02-VHOST outage
ResolvedMajor outage2 hours 2 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The mainboard has been replaced and all servers are running.

  • Identified
    UTC
    Identified

    The mainboard seems to be faulty. This server still uses an ASRockRack mainboard, which aren't as reliable. A technician has been informed and will replace it with a new Supermicro mainboard.

    ETA: 30-45 Minutes

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
FRA1 IPv6 Outage
ResolvedPartial outage148 hours 1 minute
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

    In this case, it only seemed to specifically affect IP transit due to the network changes that were made and the resulting change in MAC address of the gateway. After rebuilding the NDP entrys it works again. We apologize for this. the incident will be closed soon.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

    Probably due to adjustments made by our ISP, ipv6 is currently no longer working.

MAR27
Migration: Intel XEON Root-Servers to new XEON-01 host
CompletedMaintenance6 hours
  • Completed
    27 March, 2025 at 10:00 PMUTC
    Completed
    27 March, 2025 at 10:00 PMUTC
    Maintenance has completed successfully
  • In progress
    27 March, 2025 at 4:00 PMUTC
    In progress
    27 March, 2025 at 4:00 PMUTC
    Maintenance is now in progress
  • Planned
    27 March, 2025 at 4:00 PMUTC
    Planned
    27 March, 2025 at 4:00 PMUTC

    We are planning to migrate all Intel XEON servers to our new Intel Xeon E5-2697v4 hostsystem.

    Due to the cpu-architecture changing, we need to make an offline-migration which will result in a downtime of around 5-120 minutes depending on the disk-size.

EMERGENCY REBOOT: XEON-01 Vhost issues with Disk IO
ResolvedDegraded performance12 hours 30 minutes
  • Resolved
    UTC
    Resolved

    After continous monitoring troughout the day, the system is running stable and had no further issues.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We have received a report that the Disk IO seems to be stuck sometimes, which is probably resulted by too many open files. We have adjusted kernel parameters and need to reboot the hostsystem. We will continue to monitor all systems after the reboot.

    Also there was an issue with the deployment of new servers which was caused by the same problem.

EYG1 Backups temporarily disabled
Resolved120 hours 31 minutes
  • Resolved
    UTC
    Resolved

    The backup-speed issue has been permanently resolved by integrating our new Backup server. Backups can be created and restored now.

  • Investigating
    UTC
    Investigating

    Due to ongoing network-issues with the backup server at our EYG1 location, we are temporarily disabling the creation and restoring of backups. If you need to create or restore a backup, please create a ticket so we can do it manually for you.

    We are currently waiting for a response from our ISP as it is a network-related issue. We expect to have a new Backup server ready at the end of next week which is located at EYG1, which will permanently exterminate these issues and should increase the backup-speeds.

Feb 2025

FEB24
Urgent maintenance on Customer-Dashboard
CompletedMaintenance37 minutes
  • Completed
    24 February, 2025 at 6:03 PMUTC
    Completed
    24 February, 2025 at 6:03 PMUTC
    Maintenance has completed successfully.
  • In progress
    24 February, 2025 at 5:26 PMUTC
    In progress
    24 February, 2025 at 5:26 PMUTC
    Maintenance is now in progress.
  • Planned
    24 February, 2025 at 5:25 PMUTC
    Planned
    24 February, 2025 at 5:25 PMUTC

EYG1 Network connectivity issues
ResolvedPartial outage
  • Resolved
    UTC
    Resolved

    This incident has been resolved since 20:40 GMT and caused sporadic packet loss in the whole network of the EYG1 location.

    We are sorry for any inconvenience caused by this incident.

  • Investigating
    UTC
    Investigating

    We are currently experiencing network issues at our EYG1 location. The issue is already being investigated.

FEB6
Game-Panel maintenance
CompletedMaintenance6 hours 35 minutes
  • Completed
    06 February, 2025 at 10:35 PMUTC
    Completed
    06 February, 2025 at 10:35 PMUTC
    Maintenance has completed successfully.
  • In progress
    06 February, 2025 at 7:53 PMUTC
    In progress
    06 February, 2025 at 7:53 PMUTC

    Due to some circumstances, we had to postpone the maintenance. It will start now.

  • Completed
    06 February, 2025 at 7:00 PMUTC
    Completed
    06 February, 2025 at 7:00 PMUTC
    Maintenance has completed successfully
  • In progress
    06 February, 2025 at 4:00 PMUTC
    In progress
    06 February, 2025 at 4:00 PMUTC
    Maintenance is now in progress
  • Planned
    06 February, 2025 at 4:00 PMUTC
    Planned
    06 February, 2025 at 4:00 PMUTC

    Due to some Network-related problems we need to take some maintenance work. We will use this time to make an update and add some features aswell.

    ETA: 1-3 hours (depending on the severity of the problem)

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