NovaCloud-Hosting - XEON-01-VHOST Maintenance – Maintenance details

All systems operational

XEON-01-VHOST Maintenance

Completed
Scheduled for 16 April, 2025 at 12:00 PM –  28 April, 2025 at 10:38 PMUTC

Affects

SkyLink Data Center

Under maintenance from 12:00 PM to 10:38 PM

VPS Hypervisor EYG1

Under maintenance from 12:00 PM to 10:38 PM

XEON-01-VHOST

Under maintenance from 12:00 PM to 10:38 PM

Game-Server Nodes EYG1

Under maintenance from 12:00 PM to 10:38 PM

Generic-01

Under maintenance from 12:00 PM to 10:38 PM

Proxmox-Backup-Servers

Under maintenance from 12:00 PM to 10:38 PM

Updates
  • Completed
    28 April, 2025 at 10:38 PMUTC
    Completed
    28 April, 2025 at 10:38 PMUTC

    We have successfully changed to a reliable and fast Storage-Layout.

    You can now enjoy high performance as usual.

  • Update
    17 April, 2025 at 12:00 PMUTC
    Update
    17 April, 2025 at 12:00 PMUTC

    We are planning to further investigate the outage from this morning https://novacloud.instatus.com/cm9e4e72j00gp3g2rnkezwo0b

    In order to prevent data-loss, all servers will be stopped while this maintenance is conducted.

  • In progress
    16 April, 2025 at 6:05 PMUTC
    In progress
    16 April, 2025 at 6:05 PMUTC

    We are going to migrate all servers onto another hostsystem which we've deployed today. Thanks to the new hostsystem being an Intel Xeon with enough ressources, it won't be necessary to stop any servers. Therefore, we don't expect any significant outages caused by the maintenance. There may be a reboot of the servers, which shouldn't last longer than a few minutes.

  • Planned
    16 April, 2025 at 12:00 PMUTC
    Planned
    16 April, 2025 at 12:00 PMUTC

    The issue doesn't seem to be solved permanently and occurs from time to time, causing downtimes.

    We are planning a maintenance for 17.04.2025, where all VMs will be migrated onto another hostsystem temporarily in order to reconfigure the Storage layout of the Intel Xeon HDD Pool.

    All affected customers with Storage Servers will be awarded 5 days of runtime and all customers with Intel Xeon servers 2 days of runtime. Please open a ticket after the maintenance has finished in order to receive the compensation. All tickets opened before the maintenance has finished will be put on hold and processed once we have finished the migration.

    We are extremely sorry for the inconvenience caused by these incidents and hope you can keep your trust in us after we've finished this maintenance, which will solve the problems permanently in order to deliver the quality and reliability we always strive to achieve.