NovaCloud-Hosting - Notice history

All systems operational

Website - Operational

100% - uptime
Jan 2025 · 99.99%Feb · 100.0%Mar · 99.78%

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Jan 2025
Feb 2025
Mar 2025

Dashboard - Operational

100% - uptime
Jan 2025 · 99.99%Feb · 100.0%Mar · 99.78%

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Jan 2025
Feb 2025
Mar 2025
Operational

Dedicated-Server EYG1 - Operational

Dedicated-Server Management - Operational

FFM1 IP-Transit - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Notice history

Mar 2025

RYZEN-02-VHOST outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The mainboard has been replaced and all servers are running.

  • Identified
    Identified

    The mainboard seems to be faulty. This server still uses an ASRockRack mainboard, which aren't as reliable. A technician has been informed and will replace it with a new Supermicro mainboard.

    ETA: 30-45 Minutes

  • Investigating
    Investigating
    We are currently investigating this incident.
FRA1 IPv6 Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

    In this case, it only seemed to specifically affect IP transit due to the network changes that were made and the resulting change in MAC address of the gateway. After rebuilding the NDP entrys it works again. We apologize for this. the incident will be closed soon.

  • Investigating
    Investigating

    We are currently investigating this incident.

    Probably due to adjustments made by our ISP, ipv6 is currently no longer working.

Migration: Intel XEON Root-Servers to new XEON-01 host
  • Completed
    27 March, 2025 at 10:00 PM
    Completed
    27 March, 2025 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    27 March, 2025 at 4:00 PM
    In progress
    27 March, 2025 at 4:00 PM
    Maintenance is now in progress
  • Planned
    27 March, 2025 at 4:00 PM
    Planned
    27 March, 2025 at 4:00 PM

    We are planning to migrate all Intel XEON servers to our new Intel Xeon E5-2697v4 hostsystem.

    Due to the cpu-architecture changing, we need to make an offline-migration which will result in a downtime of around 5-120 minutes depending on the disk-size.

EMERGENCY REBOOT: XEON-01 Vhost issues with Disk IO
  • Resolved
    Resolved

    After continous monitoring troughout the day, the system is running stable and had no further issues.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We have received a report that the Disk IO seems to be stuck sometimes, which is probably resulted by too many open files. We have adjusted kernel parameters and need to reboot the hostsystem. We will continue to monitor all systems after the reboot.

    Also there was an issue with the deployment of new servers which was caused by the same problem.

EYG1 Backups temporarily disabled
  • Resolved
    Resolved

    The backup-speed issue has been permanently resolved by integrating our new Backup server. Backups can be created and restored now.

  • Investigating
    Investigating

    Due to ongoing network-issues with the backup server at our EYG1 location, we are temporarily disabling the creation and restoring of backups. If you need to create or restore a backup, please create a ticket so we can do it manually for you.

    We are currently waiting for a response from our ISP as it is a network-related issue. We expect to have a new Backup server ready at the end of next week which is located at EYG1, which will permanently exterminate these issues and should increase the backup-speeds.

Feb 2025

Urgent maintenance on Customer-Dashboard
  • Completed
    24 February, 2025 at 6:03 PM
    Completed
    24 February, 2025 at 6:03 PM
    Maintenance has completed successfully.
  • In progress
    24 February, 2025 at 5:26 PM
    In progress
    24 February, 2025 at 5:26 PM
    Maintenance is now in progress.
  • Planned
    24 February, 2025 at 5:25 PM
    Planned
    24 February, 2025 at 5:25 PM

EYG1 Network connectivity issues
  • Resolved
    Resolved

    This incident has been resolved since 20:40 GMT and caused sporadic packet loss in the whole network of the EYG1 location.

    We are sorry for any inconvenience caused by this incident.

  • Investigating
    Investigating

    We are currently experiencing network issues at our EYG1 location. The issue is already being investigated.

Game-Panel maintenance
  • Completed
    06 February, 2025 at 10:35 PM
    Completed
    06 February, 2025 at 10:35 PM
    Maintenance has completed successfully.
  • In progress
    06 February, 2025 at 7:53 PM
    In progress
    06 February, 2025 at 7:53 PM

    Due to some circumstances, we had to postpone the maintenance. It will start now.

  • Completed
    06 February, 2025 at 7:00 PM
    Completed
    06 February, 2025 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    06 February, 2025 at 4:00 PM
    In progress
    06 February, 2025 at 4:00 PM
    Maintenance is now in progress
  • Planned
    06 February, 2025 at 4:00 PM
    Planned
    06 February, 2025 at 4:00 PM

    Due to some Network-related problems we need to take some maintenance work. We will use this time to make an update and add some features aswell.

    ETA: 1-3 hours (depending on the severity of the problem)

Jan 2025

Network disruptions Maincubes FRA01
  • Resolved
    Resolved

    Since the workaround has been applied, the situation is stable, however, this involves our DDoS protection being degraded while we work on a permanent solution. IPv6 was entirely unaffected.

  • Identified
    Identified

    Identified - Starting at 15:09 CET, we observed packet loss for IPv4 addresses under active mitigation / DDoS protection. The issue has been identified and workarounded at 15:14. We are working on a permanent fix.

Emergency Maintenance Game-Panel
  • Resolved
    Resolved

    We have successfully implemented a fix and the Game-Panel is operational.

  • Identified
    Identified

    We have identified the root cause and will be using this maintenance to improve some other problems.

    ETA: 30-60 Minutes

  • Investigating
    Investigating

    We have found a bug and currently cannot find the cause of it. To ensure no service disruptions, the Game-Panel is offline while we are investigating the cause.

Jan 2025 to Mar 2025

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