NovaCloud-Hosting - IP-Transit Maintenance – Maintenance details

IP-Transit Maintenance

Completed
Scheduled for 25 January, 2025 at 11:00 AM –  26 January, 2025 at 1:55 AM

Affects

Maincubes-FRA01

Under maintenance from 11:00 AM to 1:55 AM

IP-Transit Router

Under maintenance from 11:00 AM to 1:55 AM

Router-01

Under maintenance from 11:00 AM to 1:55 AM

Router-02

Under maintenance from 11:00 AM to 1:55 AM

Updates
  • Update
    26 January, 2025 at 1:55 AM
    Completed
    26 January, 2025 at 1:55 AM

    After several days of intensive debugging and testing, we have come up with a rather ingenious workaround for the Wireguard-Bug. this means that no configuration changes are necessary on the customer side and the problem of wireguard simply changing the endpoint ip is finally history.

    thanks for your patience.

  • Completed
    25 January, 2025 at 8:33 PM
    Completed
    25 January, 2025 at 8:33 PM

    The tunnels have been running mostly stable again for some time and no further outages are to be expected.

    The interventions resulted in a downtime of approx. 38 minutes for IPv6 traffic, approx. 32 minutes for IPv4 traffic and approx. 1 hour for wireguard in general.

    VRRP is now stable again. In order to completely fix the Wireguard error, further measures are necessary on the customer side, they will be informed about this (it only affects a very small group of customers).

    As a result of the downtime, each customer has been allocated 3 days extra time, yes, this has already been done.

  • Update
    25 January, 2025 at 12:58 PM
    In progress
    25 January, 2025 at 12:58 PM

    it is currently stable, but not everything is implemented yet, but we will not make any other changes for the time being, as filters are unexpectedly in our way.

  • Update
    25 January, 2025 at 12:11 PM
    In progress
    25 January, 2025 at 12:11 PM

    the spin seems to be out, arp was filtered incorrectly. now only the persistence is checked.

  • Update
    25 January, 2025 at 12:05 PM
    In progress
    25 January, 2025 at 12:05 PM

    Unfortunately VRRP is still a bit bitchy, but it should be fixed soon.

  • In progress
    25 January, 2025 at 11:01 AM
    In progress
    25 January, 2025 at 11:01 AM

    We start with the implementation.

  • Planned
    25 January, 2025 at 11:00 AM
    Planned
    25 January, 2025 at 11:00 AM

    In the last 24+ hours we have noticed an error that VRRP is briefly interrupted during configuration reloading. this generates minimal packetloss.

    At the same time we are fixing a bug where some wireguard clients simply change the endpoint (which was set statically) to the secondary address of the routing servers when a VRRP “BACKUP” event occurs (e.g. because we need to migrate load or because a router fails or currently because of a config reload, which we also fix see above). This is quite rare but will be fixed now.

    This update is quite important to achieve a far-reaching stability and therefore planned for the short term.

    We apologize for the inconvenience, but we want to maximize uptime and stability for all with this.

    Short interruptions are to be expected during implementation.