NovaCloud-Hosting - Multiple RYZEN VHOSTs + Dedicated servers unreachable – Incident details

Summary,

Between 20:29 and 20:32 GMT+2, several systems became temporarily unreachable due to a power distribution issue at the datacenter. The incident impacted specific power feeds and affected servers equipped with only a single power supply unit (PSU).

Affected Systems,

• Virtual Servers: RYZEN-VHOST 01, 03, 04, 05,

• Dedicated Servers: A small number of systems with single-PSU configurations,

• Unaffected: The majority of our infrastructure remained fully operational, including all dual-PSU systems,

Root Cause,

The incident was caused by a fault in one of the datacenter’s internal power subdistribution units. This resulted in a brief power loss on a specific feed.

Resolution,

Power was automatically restored by the datacenter within less than a minute. All affected systems came back online shortly afterward. We have confirmed that no data loss occurred.

We are sorry for any inconvenience caused by this incident. Please open a ticket immediately if you still experience an outage, so we can address the issue.

There was a powerloss on one of the power feeds. It seems that the power has been restored within a few minutes and we are awaiting a statement from the datacenter to what has been affected and why.

All affected Dedicated Servers and Root-Servers have already been started.