NovaCloud-Hosting - Notice history

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FFM2 Datacenter (NTT-FRA1) - Operational

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Aug 2026
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Notice history

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Oct 2026

FFM2 network outage
Resolved40 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    An unexpected network outage has occurred following scheduled maintenance. Our team is actively working to restore connectivity as quickly as possible.

    We apologize for the disruption and appreciate your patience.

  • Investigating
    UTC
    Investigating

Sep 2026

SEP9
IP-Tunnel traffic rerouting
CompletedMaintenance2 hours
  • Completed
    09 September, 2026 at 10:00 AMUTC
    Completed
    09 September, 2026 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progress
    09 September, 2026 at 8:00 AMUTC
    In progress
    09 September, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    08 September, 2026 at 7:08 AMUTC
    Planned
    08 September, 2026 at 7:08 AMUTC

    We will reroute all IP-Tunnel Traffic via our location in Frankfurt am Main in order to reduce the latency for our customers. The maintenance is estimated to take around 30 minutes, where you may experience brief connectivity disruptions.

    Affected services:

    High-End DE VPS (NL is excluded from maintenance)

    IP-Tunnel services

SEP7
VHOST-EPYC01 Mainboard replacement
CompletedMaintenance6 hours
  • Completed
    07 September, 2026 at 3:50 PMUTC
    Completed
    07 September, 2026 at 3:50 PMUTC
    Maintenance has completed successfully
  • In progress
    07 September, 2026 at 12:32 PMUTC
    In progress
    07 September, 2026 at 12:32 PMUTC

    Due to a problem with the OS, which prevents the hostsystem from starting normally. Our team is currently working on completing the maintenance.

  • Planned
    07 September, 2026 at 9:50 AMUTC
    Planned
    07 September, 2026 at 9:50 AMUTC

    Due to the repeated outages caused by hardware problems, we will replace the mainboard of the affected server.

    Unfortunately, we need to carry out this maintenance on short notice, since we want to prevent further outages in the future.

    ETA: 1-2 hours

  • In progress
    07 September, 2026 at 9:50 AMUTC
    In progress
    07 September, 2026 at 9:50 AMUTC
    Maintenance is now in progress

Aug 2026

EPYC-01-VHOST outage
ResolvedMajor outage2 hours 59 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. If you are still experiencing issues, please contact our support.

  • Identified
    UTC
    Identified

    EPYC01 is experiencing a hardware failure affecting its NVMe storage. Both NVMe drives reported read and write I/O errors, which degraded the RAID1 array and forced the virtual machine datastore into read-only mode. This has affected running virtual machines and prevented some stopped machines from starting.

    Our infrastructure provider will replace the complete server barebone on the morning of 26 August 2026. This includes the hardware responsible for the PCIe and NVMe connections. They will notify us before starting the work.

    After the replacement, we will verify the RAID and filesystem before starting all affected virtual machines. We expect the issue to be resolved during the morning once these checks are complete.

    We apologize for the disruption.

AUG25
EPYC01-VHOST Maintenance
ResolvedMaintenance4 hours 13 minutes
  • Resolved
    UTC
    Resolved

    A defective NVMe SSD has caused IO errors on write operations. We have installed a replacement NVMe and are resyncing the RAID, which may result in lower performance for the next 8 hours.

    Since there were no clear signs of a faulty NVMe SSD, we assumed an issue with the PCIE Slot or Mainboard, which was not the case. We apologize for the inconvenience caused by this incident.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    A technician is currently investigating the hardware-issue on-site.

  • Investigating
    UTC
    Investigating

    Premium VPS are experiencing IO write errors due to what seems to be a defective PCIE slot. Our team is currently investigating the issue.

  • Monitoring
    UTC
    Monitoring

    We have rebooted the hostsystem and are currently verifying whether the issue is resolved. All VPS are started up.

  • Investigating
    UTC
    Investigating

    We had to conduct a small maintenance, since there seems to be an issue with the Raid on the hostsystem.

AUG24
Network maintenance FFM2
CompletedMaintenance12 hours
  • Completed
    24 August, 2026 at 9:30 PMUTC
    Completed
    24 August, 2026 at 9:30 PMUTC
    Maintenance has completed successfully
  • In progress
    24 August, 2026 at 9:30 AMUTC
    In progress
    24 August, 2026 at 9:30 AMUTC

    Traffic is currently being rerouted. There was no interruption, as expected.

  • Planned
    24 August, 2026 at 9:17 AMUTC
    Planned
    24 August, 2026 at 9:17 AMUTC
    We are planning for a scheduled maintenance during that time.
EPYC-01-VHOST outage
ResolvedMajor outage55 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have replaced multiple memory modules and affected VPS are starting up.

  • Identified
    UTC
    Identified

    We have found yet another defective RAM module. We are conducting an emergency maintenace in order to physically try swapping the affected memory modules. If that doesn't resolve the issue, we may have to consider replacing the CPU or Mainboard.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
AUG6
Emergency Maintenance to update hostsystems
CompletedMaintenance3 hours 51 minutes
  • Completed
    07 August, 2026 at 1:51 AMUTC
    Completed
    07 August, 2026 at 1:51 AMUTC
    Maintenance has completed successfully.
  • Update
    07 August, 2026 at 1:51 AMUTC
    Update
    07 August, 2026 at 1:51 AMUTC

    We have resolved the issue on XEON03-VHOST, which prevented us from starting up some VPS. If your VPS is still not running within the next 30 minutes, please contact us via a ticket at support@novacloud-hosting.com

  • Update
    07 August, 2026 at 1:33 AMUTC
    Update
    07 August, 2026 at 1:33 AMUTC

    Storage VPS on XEON03-VHOST are currently still unreachable, we are currently implementing a fix. Thanks for your patience.

  • In progress
    06 August, 2026 at 10:00 PMUTC
    In progress
    06 August, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    06 August, 2026 at 8:50 PMUTC
    Planned
    06 August, 2026 at 8:50 PMUTC

    Scheduled time: 07 August 2026, 00:00 AM (GMT+2)

    To address a critical CVE, we have scheduled emergency maintenance on all hypervisor and game server nodes at short notice.

    This maintenance is necessary to apply the required security mitigation and reboot the affected systems.

    Expected impact:

    Affected services may experience a short downtime due to host reboots. The following services may be affected:

    • Standard VPS

    • Premium VPS

    • High-End VPS

    • Storage VPS

    • Storage-Box

    • Premium Game-Server

    • Webspaces

    • Discord Bot instances

    The estimated outage per affected VPS is approximately 10–30 minutes within the maintenance window.

    No action is required on your side.

    We understand that short-notice maintenance can be inconvenient and sincerely appreciate your understanding as we carry out this work to ensure the continued security and stability of our infrastructure.

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