NovaCloud-Hosting - RYZEN-03-VHOST Outage – Incident details

All systems operational

RYZEN-03-VHOST Outage

Resolved
Operational
Started 6 months agoLasted about 3 hours

Affected

Maincubes-FRA01

Major outage from 8:13 PM to 8:21 PM, Operational from 8:21 PM to 10:52 PM

Root-Server Vhosts FRA1

Major outage from 8:13 PM to 8:21 PM, Operational from 8:21 PM to 10:52 PM

RYZEN-03-VHOST Gen-2

Major outage from 8:13 PM to 8:21 PM, Operational from 8:21 PM to 10:52 PM

Updates
  • Resolved
    Resolved

    All customers are currently being live-migrated onto our new Hostsystem without any downtime.

  • Monitoring
    Monitoring

    All Root Servers are currently starting up. We are suspecting a faulty Memory stick and will migrate the servers onto our new Hostsystem and investigate the problem to prevent further outages.

  • Identified
    Identified

    The Hostsystem is booting up again and we will investigate the cause for the crash.

  • Investigating
    Investigating
    We are currently investigating this incident.