NovaCloud-Hosting - EPYC-01-VHOST outage – Incident details

All systems operational

EPYC-01-VHOST outage

Resolved
Major outage
Started about 2 months agoLasted 2 hours 59 minutes

Affected

SkyLink Data Center

Major outage from 9:21 PM to 12:21 AM, Operational from 12:21 AM to 9:54 AM

VPS Hypervisor EYG1

Major outage from 9:21 PM to 12:21 AM, Operational from 12:21 AM to 9:54 AM

EPYC-01-VHOST

Major outage from 9:21 PM to 12:21 AM, Operational from 12:21 AM to 9:54 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. If you are still experiencing issues, please contact our support.

  • Identified
    UTC
    Identified

    EPYC01 is experiencing a hardware failure affecting its NVMe storage. Both NVMe drives reported read and write I/O errors, which degraded the RAID1 array and forced the virtual machine datastore into read-only mode. This has affected running virtual machines and prevented some stopped machines from starting.

    Our infrastructure provider will replace the complete server barebone on the morning of 26 August 2026. This includes the hardware responsible for the PCIe and NVMe connections. They will notify us before starting the work.

    After the replacement, we will verify the RAID and filesystem before starting all affected virtual machines. We expect the issue to be resolved during the morning once these checks are complete.

    We apologize for the disruption.