NovaCloud-Hosting - EPYC01-VHOST Maintenance – Incident details

All systems operational

EPYC01-VHOST Maintenance

Resolved
Under maintenance
Started about 1 month agoLasted 4 hours 13 minutes

Affected

SkyLink Data Center

Under maintenance from 9:51 AM to 11:10 AM, Operational from 11:10 AM to 12:24 PM, Degraded performance from 12:24 PM to 12:52 PM, Under maintenance from 12:52 PM to 1:41 PM, Operational from 1:41 PM to 2:04 PM

VPS Hypervisor EYG1

Under maintenance from 9:51 AM to 11:10 AM, Operational from 11:10 AM to 12:24 PM, Degraded performance from 12:24 PM to 12:52 PM, Under maintenance from 12:52 PM to 1:41 PM, Operational from 1:41 PM to 2:04 PM

EPYC-01-VHOST

Under maintenance from 9:51 AM to 11:10 AM, Operational from 11:10 AM to 12:24 PM, Degraded performance from 12:24 PM to 12:52 PM, Under maintenance from 12:52 PM to 1:41 PM, Operational from 1:41 PM to 2:04 PM

Updates
  • Resolved
    UTC
    Resolved

    A defective NVMe SSD has caused IO errors on write operations. We have installed a replacement NVMe and are resyncing the RAID, which may result in lower performance for the next 8 hours.

    Since there were no clear signs of a faulty NVMe SSD, we assumed an issue with the PCIE Slot or Mainboard, which was not the case. We apologize for the inconvenience caused by this incident.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    A technician is currently investigating the hardware-issue on-site.

  • Investigating
    UTC
    Investigating

    Premium VPS are experiencing IO write errors due to what seems to be a defective PCIE slot. Our team is currently investigating the issue.

  • Monitoring
    UTC
    Monitoring

    We have rebooted the hostsystem and are currently verifying whether the issue is resolved. All VPS are started up.

  • Investigating
    UTC
    Investigating

    We had to conduct a small maintenance, since there seems to be an issue with the Raid on the hostsystem.