NovaCloud-Hosting - EPYC-01-VHOST outage – Incident details

All systems operational

EPYC-01-VHOST outage

Resolved
Major outage
Started about 1 month agoLasted 55 minutes

Affected

SkyLink Data Center

Major outage from 7:05 AM to 7:10 AM, Under maintenance from 7:10 AM to 7:54 AM, Operational from 7:54 AM to 8:00 AM

VPS Hypervisor EYG1

Major outage from 7:05 AM to 7:10 AM, Under maintenance from 7:10 AM to 7:54 AM, Operational from 7:54 AM to 8:00 AM

EPYC-01-VHOST

Major outage from 7:05 AM to 7:10 AM, Under maintenance from 7:10 AM to 7:54 AM, Operational from 7:54 AM to 8:00 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have replaced multiple memory modules and affected VPS are starting up.

  • Identified
    UTC
    Identified

    We have found yet another defective RAM module. We are conducting an emergency maintenace in order to physically try swapping the affected memory modules. If that doesn't resolve the issue, we may have to consider replacing the CPU or Mainboard.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.