NovaCloud-Hosting - FRA1 IPv6 Outage – Incident details

All systems operational

FRA1 IPv6 Outage

Resolved
Partial outage
Started about 1 year agoLasted 6 days

Affected

Control Panel

Operational from 4:28 PM to 8:29 PM

Game-Panel

Operational from 4:28 PM to 8:29 PM

SkyLink Data Center

Operational from 4:28 PM to 8:29 PM

Game-Cloud Infrastructure

Operational from 4:28 PM to 8:29 PM

Game-DB-01-FFM1

Operational from 4:28 PM to 8:29 PM

Game-Server Nodes EYG1

Operational from 4:28 PM to 8:29 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

    In this case, it only seemed to specifically affect IP transit due to the network changes that were made and the resulting change in MAC address of the gateway. After rebuilding the NDP entrys it works again. We apologize for this. the incident will be closed soon.

  • Investigating
    Investigating

    We are currently investigating this incident.

    Probably due to adjustments made by our ISP, ipv6 is currently no longer working.