NovaCloud-Hosting - Ryzen04 Vhost outage – Incident details

All systems operational

Ryzen04 Vhost outage

Resolved
Major outage
Started over 1 year agoLasted about 3 hours

Affected

Website

Major outage from 8:16 PM to 9:45 PM, Operational from 9:45 PM to 11:40 PM

Dashboard

Major outage from 8:16 PM to 9:45 PM, Operational from 9:45 PM to 11:40 PM

Control Panel

Major outage from 8:16 PM to 9:45 PM, Operational from 9:45 PM to 11:40 PM

Game-Panel

Major outage from 8:16 PM to 9:45 PM, Operational from 9:45 PM to 11:40 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    Ryzen-04 has somehow gone offline again. We are investigating the issue.

  • Monitoring
    UTC
    Monitoring

    The PDU has been replaced and Ryzen-04 is online. All Root-Servers are online aswell.

  • Update
    UTC
    Update

    The PDU is being replaced at the moment.

    We have also fixed an issue in our Ryzen Cluster, which was caused by the outage. Altough it hasn't affected any customers.

  • Identified
    UTC
    Identified

    The Fuse has blown again. It seems that the PDU is defective. A technician is taking further investigations.

  • Monitoring
    UTC
    Monitoring

    The backup is back in place, and the host system is already booting. The root servers should be online in 5–10 minutes.

  • Identified
    UTC
    Identified

    It looks like a fuse has blown. A technician has already been informed and is looking into the problem more closely.

    We are sorry for any inconvenience caused by this incident.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.